How do I request a repair?
You can request a repair from the Repair manager.
In most cases, we'll approve your repair immediately so you can quickly book an engineer for a day to suit you. And we usually take care of any costs directly with the repairer, so you won't even see a bill.
Will I pay more if I need several repairs?
No, you can request as many repairs as you need as long as your plan is active.
My repair couldn't be booked online
Unfortunately, on occasion, we are unable to book certain repair requests online. This may be because we do not have full visibility of the service supplier's calendar, and contacting them directly is the best way for you to book a suitable repair slot.
It could also be that the fault you have reported is not covered in the terms and conditions of your plan. Please check your plan documents to see if this is the case.
You can find out why your repair couldn't be booked online by calling us free on 0800 597 8588.
What is the maximum value for a repair?
Unless otherwise stated, your plan does not have a limit on repairs.
Please refer your plan documents to check the full terms of your protection.
What happens if my product can’t be repaired?
Please check the terms and conditions of your plan. AO Care T&Cs, AO Repair & Care T&Cs, AO Repair Only T&Cs.
I haven’t heard from the repairer since their last visit, what should I do?
If the repairer hasn’t told you what the next steps are, it’s likely they’re either ordering spare parts or confirming the appliance is beyond repair.
You should hear from them or us within 48 hours. But if you still haven’t had an update, please call us on 0800 597 8588.
Can I find an engineer myself?
Only if we advise you to. The work of our engineers is monitored and guaranteed, and we ensure they carry public liability insurance. That’s why we prefer all repairs to be carried out by our approved engineers.