Cancellations and Complaints

You can cancel your plan over the phone by calling us on 0800 561 4496.

You can also cancel your planthrough the post by downloading and completing a cancellation form.

Your Rights to Cancel During the Cooling Off Period
The ‘cooling off period’ is the fourteen (14) day period from receipt of your documentation or from the planstart date, whichever is later. (For some plans this period may be longer please refer to the plandocumentation for full details).

If you change your mind during the cooling off period, you can cancel your planand we’ll refund any fee paid. However, you must pay us for any costs incurred by us in providing you with the service, such as the cost of the call out and any repair (but the charges will not exceed the price of the plan). However, if we replace your appliance during the cooling off period, your planwill automatically end and you must pay the full planfee.

Your Rights to Cancel After the Cooling Off Period
For your rights to cancel after the cooling off period, please refer to your plandocumentation.